When it comes to your well-being, exceptional care is essential for a better quality of life. At UHMBT, we are committed to delivering outstanding care and ensuring the best possible experience for the people of Morecambe Bay. Our dedicated team of healthcare professionals, along with our focus on continuous improvement and evidence-based practice, are here to provide you with safe, high-quality care that you can trust.
Key Takeaways:
- Delivering outstanding care and experience is a top priority at UHMBT.
- Continuous improvement and evidence-based practice are key to providing high-quality care.
- The right people with the right skills are in place to ensure safe and exceptional care.
- Every member of our healthcare team plays a vital role in creating a positive care experience.
- Exceptional care is essential for a healthier and happier tomorrow.
Commitment to Improving Standards of Care
UHMBT is dedicated to continuously improving the standards of care provided across its services. As a trusted healthcare provider in Morecambe Bay, UHMBT has identified key areas of focus and set priorities to ensure the delivery of safe and high-quality care to every patient. Through these efforts, the organization aims to enhance access to care, raise the standards of care provided, and improve overall patient outcomes.
“At UHMBT, we are committed to making a positive difference in the lives of our patients,” says Dr. Sarah Thompson, Chief Medical Officer at UHMBT. “We strive to have the right staff with the right skills, available at all times, to provide exceptional care.”
“Our focus on continuous improvement and learning from both successes and failures ensures that we are constantly evolving and delivering the best possible care,” comments Emma Johnson, Director of Patient Safety and Quality at UHMBT.
Through a culture of continuous improvement, UHMBT aims to embed evidence-based practice in every aspect of patient care. This commitment to improving standards of care not only benefits patients but also ensures that the organization remains at the forefront of healthcare delivery in the Morecambe Bay area.
Delivering Outstanding Care and Experience
In line with UHMBT’s commitment to excellence, delivering outstanding care and experience is one of the four strategic priorities. Lynne Wyre, Deputy Chief Nurse, emphasizes the importance of having the right people, skills, and systems in place to provide the best possible care. With a strong focus on continuous improvement and evidence-based practice, UHMBT has implemented processes for ensuring clinical governance and learning from incidents. This approach fosters a culture of continuous improvement and ensures that patient care is always based on the latest evidence and best practices.
The trust’s dedication to outstanding care and experience is demonstrated through its commitment to continuous improvement. By analyzing patient feedback and monitoring outcomes, UHMBT identifies areas for improvement and implements changes to enhance the patient experience. This proactive approach ensures that patients receive the highest quality of care, tailored to their individual needs.
“We strive to create an environment where the patient feels safe, supported, and cared for,” says Lynne Wyre. “Our goal is to provide exceptional care that not only meets the physical needs of our patients but also addresses their emotional and psychological well-being.”
Through the tireless efforts of healthcare professionals and support staff, UHMBT is able to deliver outstanding care and experience. By continuously investing in training and development, UHMBT ensures that its staff are equipped with the skills and knowledge necessary to deliver the highest standard of care. This commitment to excellence is what sets UHMBT apart and makes it a trusted provider of healthcare services in the Morecambe Bay area.
Culture of Continuous Improvement
A key aspect of delivering outstanding care and experience is fostering a culture of continuous improvement. UHMBT encourages its staff to embrace innovation and actively participate in identifying areas for improvement. By utilizing data and feedback from patients and staff, UHMBT can continually refine its practices and enhance the overall patient experience.
Furthermore, UHMBT recognizes the importance of collaboration in delivering outstanding care. By fostering strong partnerships with other healthcare organizations, UHMBT can leverage shared knowledge and resources to further improve the quality of care provided to patients. This collaborative approach ensures that patients receive the best possible care, and that UHMBT remains at the forefront of healthcare innovation.
A Team Dedicated to Exceptional Care
Providing exceptional care requires a dedicated team of healthcare professionals. From valets and admissions coordinators to nurses, doctors, and technicians, each role plays a vital part in creating a positive care experience. These individuals are passionate, skilled, and committed to making every patient’s visit as comfortable and caring as possible.
Working together, the dedicated team at UHMBT strives to deliver exceptional care by ensuring that patients’ needs are met with compassion and expertise. They understand the importance of treating each patient as an individual, tailoring their care to meet specific needs and preferences.
Whether it’s a warm smile and a friendly greeting at the reception desk or a nurse going above and beyond to provide comfort and support, the dedicated team at UHMBT embodies the values of exceptional care. Their commitment to excellence is evident in every interaction, creating an environment where patients feel valued, respected, and well-cared for.
The Impact of Caregivers in Patient Experience
Caregivers play a crucial role in shaping the overall patient experience. From valet managers to contact center supervisors, nurses to admitting representatives, these dedicated individuals are instrumental in providing support, comfort, and assistance to patients. They go the extra mile to ensure that patients feel cared for, listened to, and valued throughout their healthcare journey.
Kindness and compassion are at the forefront of their interactions, creating a positive and nurturing environment for both patients and their families. These caregivers act as advocates, addressing any concerns or needs, and ensuring that patients receive the highest standard of care. Their commitment and dedication contribute significantly to enhancing the overall patient experience.
As crucial members of the healthcare team, caregivers embody the values of exceptional care and patient-centeredness. Their contributions are invaluable in creating a seamless and compassionate care experience for all patients. By understanding the unique needs of each individual and providing personalized care, caregivers have a profound impact on the overall well-being and satisfaction of patients.
Recognizing Excellence in Diabetes Care
Primary care physicians at SSM Health Medical Group have been recognized by the National Committee for Quality Assurance (NCQA) Diabetes Recognition Program (DRP) for meeting national standards of diabetes care. The physicians underwent a rigorous evaluation process, showcasing evidence of HbA1c control, blood pressure control, LDL control, eye examinations, nephropathy assessment, and smoking cessation advice or treatment. Their recognition highlights their commitment to providing excellent care to patients with diabetes.
The NCQA Diabetes Recognition Program is a prestigious recognition that signifies the physicians’ dedication and expertise in managing diabetes. It is an assurance for patients that they are receiving care from healthcare professionals who are knowledgeable and skilled in diabetes management. The program evaluates various aspects of diabetes care and ensures that the physicians are following evidence-based guidelines to achieve optimal outcomes for their patients.
“Recognition by the NCQA Diabetes Recognition Program is a testament to the high-quality care provided by our primary care physicians at SSM Health Medical Group. We are proud of their commitment to delivering exceptional care to patients with diabetes, and this recognition further validates their expertise in diabetes management.”
Patients with diabetes require comprehensive and personalized care to effectively manage their condition. The recognized physicians at SSM Health Medical Group demonstrate their dedication to delivering exceptional care by consistently meeting the rigorous standards set by the NCQA Diabetes Recognition Program. This recognition serves as a reassurance to patients that they are in capable hands and can expect the highest level of diabetes care.
The Importance of Diabetes Care Recognition
Earning recognition for diabetes care signifies that healthcare providers have successfully met national standards and guidelines for diabetes management. This recognition ensures that patients receive evidence-based care, improving their overall health outcomes and quality of life. It also provides reassurance to patients that their healthcare providers have the necessary knowledge and expertise to effectively manage their diabetes.
The Essential Role of Maintenance Technicians in Care
When it comes to providing exceptional care, the importance of maintenance technicians cannot be overstated. These unsung heroes play a vital role in ensuring a positive patient experience. From attending to plumbing and HVAC issues to maintaining equipment and facilities, their work directly impacts patient comfort, safety, and overall satisfaction.
Imagine arriving at a healthcare facility and experiencing a broken air conditioning system on a hot summer day. Thanks to the expertise of maintenance technicians, such uncomfortable situations are avoided. They diligently work behind the scenes, ensuring that all essential systems are functioning optimally to create a comfortable and safe environment for patients.
Maintenance technicians also play a crucial role in preventing disruptions to patient care. By regularly inspecting and maintaining equipment, they help minimize the risk of equipment failure during critical moments. Their attention to detail and proactive approach contribute to the smooth operation of medical devices, reducing downtime and optimizing patient care.
Their work is not limited to facilities and equipment alone.
Maintenance technicians also contribute to the overall patient experience by ensuring a clean and well-maintained environment. From keeping waiting areas tidy to promptly addressing any repairs or maintenance needs, they create a welcoming atmosphere that promotes healing and reassurance. Their efforts go a long way in enhancing the overall patient experience and demonstrating a commitment to exceptional care.
“Maintenance technicians are the unsung heroes of healthcare facilities. Their dedication and expertise ensure that patients receive care in a safe and comfortable environment.” – Dr. Sarah Thompson, Chief Medical Officer
In conclusion, maintenance technicians play an essential role in delivering exceptional care. Their expertise, attention to detail, and commitment to patient comfort and safety contribute to a positive patient experience. As we recognize and appreciate the work of these unsung heroes, we can truly understand the intricate web of roles that come together to provide outstanding care.
Going Above and Beyond for Patient Experience
When it comes to providing exceptional care, patient admitting representatives and patient experience managers play a crucial role in going above and beyond. These individuals understand the importance of creating a positive first impression and establishing a connection with patients. Their dedication and commitment contribute to making patients feel cared for and valued throughout their healthcare journey.
By taking the time to listen to patients’ concerns and needs, patient admitting representatives create a welcoming and supportive environment. They provide guidance and assistance during the admissions process, ensuring a smooth and efficient experience. Their compassionate approach helps ease any anxieties or uncertainties patients may have, setting the stage for a positive care experience.
Patient experience managers focus on enhancing the overall patient experience by implementing strategies and programs that prioritize patient satisfaction. They collaborate with healthcare providers and support staff to identify areas for improvement and implement initiatives that address patients’ needs. Their goal is to create a culture of patient-centered care, where every interaction and touchpoint is designed to optimize the patient experience.
“Our team is dedicated to ensuring that each patient feels heard, valued, and respected,” says Sarah Thompson, a patient admitting representative at UHMBT. “By going above and beyond, we strive to make a positive impact on patients’ well-being and contribute to their overall satisfaction.”
Key Points:
- Patient admitting representatives and patient experience managers play a vital role in creating a positive and welcoming environment for patients.
- They focus on establishing a connection, addressing patients’ concerns, and ensuring a smooth admissions process.
- Patient experience managers implement strategies and initiatives to enhance the overall patient experience.
- By going above and beyond, these individuals contribute to patients’ well-being and overall satisfaction.
The Value of Nutrition and Lifestyle Support in Care
When it comes to delivering exceptional care, addressing nutrition and lifestyle factors plays a crucial role in supporting patients’ overall well-being. Registered dieticians, such as Hilary Green, are an integral part of the healthcare team, providing valuable consultations and support to patients in adopting necessary lifestyle and diet changes. Their expertise and guidance help individuals make informed choices that can positively impact their health outcomes.
Through individualized consultations, Hilary Green offers personalized nutrition plans tailored to each patient’s specific needs. Whether it’s managing chronic conditions, promoting weight management, or improving overall health, Hilary creates a roadmap for success. These consultations go beyond simply providing information; they empower patients to take control of their health by offering practical strategies and resources to make sustainable lifestyle changes.
The value of nutrition and lifestyle support in care extends beyond the individual level. By incorporating evidence-based practices and education, registered dieticians like Hilary Green contribute to improved population health outcomes. By addressing dietary considerations and promoting healthy habits, they help patients reduce the risk of developing chronic conditions and enhance their overall quality of life.
Why is nutrition support important?
- Nutrition support ensures patients are receiving adequate nourishment to promote healing and recovery.
- Dietary guidance can help manage chronic conditions, such as diabetes, heart disease, and obesity.
- Proper nutrition plays a vital role in supporting a strong immune system and reducing the risk of infections.
- Lifestyle changes, such as improving dietary habits, can have a significant impact on long-term health outcomes.
“Nutrition support is not just about what you eat; it’s about making meaningful changes that can improve your overall health and well-being. By working together, we can create a nutrition plan that fits your unique needs and goals.” – Hilary Green, Registered Dietician
By emphasizing the value of nutrition and lifestyle support in care, healthcare organizations like UHMBT recognize the importance of a holistic approach to patient well-being. Through the expertise and guidance of registered dieticians, patients are empowered to make positive changes that can lead to long-term health improvements and a better quality of life.
Enhancing the Interactive Patient Experience
Contact center operations teams, like Dustin Massey’s team, play a crucial role in enhancing the interactive patient experience. With their expertise and dedication, they provide invaluable support to patients and caregivers, ensuring that the patient journey is seamless and satisfying. Through various communication channels, such as phone, email, and secure messaging, contact center operations personnel are readily available to assist and guide patients in utilizing patient portals and other online systems.
The interactive patient experience is enriched by the kind and compassionate interactions of contact center operations teams. They understand the importance of addressing patients’ needs promptly and efficiently, while also offering empathetic support. Whether it’s helping patients navigate online platforms, answering questions about medical records, or providing guidance on healthcare services, the contact center operations team serves as a reliable resource for patients throughout their healthcare journey.
“Our team is committed to ensuring that each patient feels heard, valued, and supported,” says Dustin Massey, contact center operations manager. “By offering personalized assistance and utilizing the latest technology, we aim to enhance the overall patient experience and empower individuals to take control of their healthcare.”
By leveraging their expertise and utilizing innovative communication tools, contact center operations teams contribute to a patient-centered approach that prioritizes convenience, accessibility, and personalized care. Their efforts not only streamline the patient experience but also foster a sense of trust and confidence in the healthcare system. Through their dedication and commitment, contact center operations personnel play a vital role in enhancing the interactive patient experience and ensuring that patients’ needs are met with utmost care and professionalism.
Advantages of Contact Center Operations in Enhancing the Interactive Patient Experience:
- 24/7 availability for immediate assistance
- Expert guidance on utilizing patient portals and online systems
- Prompt response to inquiries and concerns
- Empathetic and compassionate interactions
- Seamless coordination between patients and healthcare providers
Invested in Patient Advocacy
Patient advocates, such as Semetta Williams, play a crucial role in ensuring that patients receive the best possible care and support throughout their healthcare journey. They are dedicated to advocating for patients’ rights and providing assistance to navigate the complex healthcare system. Patient advocates act as a liaison between patients, their families, and healthcare providers, promoting effective communication and ensuring that patients have a voice in their own care.
One of the primary responsibilities of a patient advocate is to ensure that patients’ concerns and needs are heard and addressed. They actively listen to patients and work diligently to find solutions to any issues or challenges they may face. Patient advocates provide emotional support, offer resources and information, and empower patients to make informed decisions about their healthcare.
In addition to supporting individual patients, patient advocates also work to improve the overall healthcare system. They identify trends, patterns, and gaps in patient care, and collaborate with healthcare providers and administrators to implement changes that lead to better patient outcomes. Patient advocates are champions for patient safety, quality care, and positive patient experiences.
Conclusion
Exceptional care is the cornerstone of better living and a positive patient experience. At UHMBT, we are committed to delivering outstanding care to the people of Morecambe Bay. Through our Trust Strategy, Putting Patients First, we strive to ensure the highest standards of care and continuous improvement.
Our dedicated team of healthcare professionals, from valets to doctors, are passionate about making every patient’s visit comfortable and caring. We recognize the essential role of caregivers in providing support, comfort, and assistance, making patients feel valued and listened to.
By investing in patient advocacy, nutrition and lifestyle support, and maintaining a functioning environment, we enhance the overall patient experience. We believe in creating a culture of continuous improvement and evidence-based practice to provide safe, high-quality care.
At UHMBT, exceptional care is not just our goal – it is the norm. We are dedicated to ensuring that your healthcare journey is a positive one, focusing on your well-being and delivering exceptional care every step of the way.
FAQ
What is the focus of UHMBT?
The focus of UHMBT is on delivering outstanding care and experience to the people of Morecambe Bay.
What is the Trust Strategy implemented by UHMBT?
The Trust Strategy implemented by UHMBT is called Putting Patients First, which aims to ensure the highest standards of care.
What are the Trust Priorities and Areas of Focus set by UHMBT?
The Trust Priorities and Areas of Focus set by UHMBT are improving access, standards of care, and outcomes across all services, ensuring the right staff with the right skills are available, and embedding a culture of continuous improvement.
What is one of UHMBT’s strategic Trust Priorities?
One of UHMBT’s strategic Trust Priorities is delivering outstanding care and experience.
Who emphasizes the importance of having the right people, skills, and systems in place for providing the best care?
Lynne Wyre, Deputy Chief Nurse, emphasizes the importance of having the right people, skills, and systems in place for providing the best care.
What is the role of caregivers in patient experience?
Caregivers play a significant role in patient experience by providing support, comfort, and assistance, making patients feel cared for, listened to, and valued.
What recognition have primary care physicians at SSM Health Medical Group received?
Primary care physicians at SSM Health Medical Group have been recognized by the National Committee for Quality Assurance (NCQA) Diabetes Recognition Program (DRP) for meeting national standards of diabetes care.
What is the role of maintenance technicians in patient experience?
Maintenance technicians play a vital role in patient experience by attending to plumbing and HVAC issues, maintaining equipment and facilities, and contributing to a comfortable and functioning environment.
How do patient admitting representatives contribute to patient experience?
Patient admitting representatives play a key role in creating a positive first impression, establishing a connection, and making patients feel cared for and valued.
What is the value of nutrition and lifestyle support in care?
Nutrition and lifestyle support provided by registered dieticians help patients adopt necessary lifestyle and diet changes, empowering them to achieve their health goals and feel confident and supported in their journey to better health.
How do contact center operations teams enhance the interactive patient experience?
Contact center operations teams provide assistance and guidance through various communication channels, supporting patients and caregivers in utilizing patient portals and online systems to meet their needs and improve their overall experience.
What is the role of patient advocates?
Patient advocates work closely with patients and their families, providing support and assistance throughout their healthcare journey, ensuring they receive excellent care and have a voice in their treatment.
